The employee experience is foundational to business performance. Sustaining customer experience efforts, improving products, and building a strong and reputable brand all require the help of your employees.
This masterclass has been designed to help you learn how to grow your program beyond listening through your annual engagement program and activate the second horizon. We will work together on defining your current action culture and determine the best practices for using your listening program to solve business problems with the ultimate goal of making a bigger impact on employee engagement, productivity, well-being and retention.
In this session you'll learn:
Steve leads a team of specialists in guiding organisations to optimise the Employee Experience at every point in the employee lifecycle. He is one of the region’s most experienced Employee Experience specialists having played a crucial role in launching and developing the XM category in APJ. Steve specialises in EX and human-centred technologies.
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As businesses and governments rethink the ways they work for a post-pandemic world, Steve brings 20 years’ of experience as a qualified business psychologist helping organisations design and improve their employee experiences.
Alberto is a seasoned professional with extensive experience in technical sales and engineering within the software industry.
Currently serving as Senior Principal Sales Engineer and Team Lead at Qualtrics since September 2018, Alberto provides specialised technical expertise throughout the sales cycle for the leading experience management technology provider. Prior to this, Alberto worked at Qlik as Senior OEM Pre-sales Solution Architect for Iberia and Italy, where responsibilities included helping companies leverage Qlik’s solutions for competitive advantage. .