Join Qualtrics in Washington, D.C. for our third annual Federal Summit. This event will bring together government leaders, experts, and peers to explore the latest advancements and themes in government. Sessions will focus on how to leverage technology to facilitate government modernization, improve service delivery, scale critical work, enhance workforce performance, and meet mission mandates.
Attendees will gain practical advice through peer-to-peer session formats, including interactive workshops, designed to share insights and equip you with actionable strategies for today’s federal landscape. Learn how to:
- Apply practical strategies for modernizing and transforming service delivery, ensuring greater efficiency, improved citizen experiences, and enhanced operational effectiveness.
- Leverage cutting-edge solutions to automate research processes and centralize information, leading to faster insights and more informed decision-making across your agency.
- Implement best practices for successful IT consolidation initiatives that reduce complexity, enhance security, and optimize resource allocation across your enterprise.
- Empower your workforce, foster a culture of accountability, and drive measurable performance improvements through strategic technology and process enhancements.
Hear from Qualtrics technology experts on how our FedRAMP High authorized platform is purpose-built to address the unique needs of federal agencies. We will demonstrate the top use cases currently deployed across the U.S. federal government, showcasing how Qualtrics AI-powered capabilities produce deeper insights, enhance workforce productivity, and drive clear ROI on improving mission delivery.
Explore how synthetic data is poised to democratize insights and accelerate decision-making in market research, helping you do more with less. This session will delve into the practical applications of synthetic data, highlighting how it complements the indispensable role of human expertise and panels.
Learn how the Department of Health and Human Services is aligning policy and technology to drive proactive wellness, elevate preventative care, and protect patient safety. This session will underscore the work underway to modernize our nation's health infrastructure to create a patient-centric digital health ecosystem that will help providers identify risks and accelerate improved patient outcomes.
Get inspired by federal leaders sharing their real-world success stories and practical advice in this lightning round session. Hear firsthand how these government executives have tackled challenges to achieve significant breakthroughs in scaling solutions, driving ROI, and driving mission alignment across the workforce.
Today, millions of employees across the globe feel disconnected from their organizations. But “workforce disconnect” is neither inevitable nor irreversible. This session will explore Qualtrics’ global research on the psychological symptoms of disconnect and practical ways leaders at all levels can connect (and reconnect) the workforce.
Hear directly from Federal CIOs about their proactive approaches to delivering on Administration priorities. This session will dive into how they are championing improved service delivery, driving thoughtful technology consolidation, and prudently harnessing the power of AI to streamline processes and enhance service delivery. The discussion will share use cases and attendees will gain insights on how they too can build a more resilient, effective, and innovative federal IT environment.
Federal organizations are undergoing deep, rapid change requiring resilient and responsive organizational cultures. In this dynamic workshop, you'll hear about equipping organizational executives with the tools they need to build a high-performing workforce. Facilitated workshop activities will help you brainstorm how to bring this capability into your own organization to improve workforce performance.
A deep dive on how advanced technology, including AI, is transforming both the IT landscape and customer facing processes to improve federal operations. Learn how to lower costs, extract better insights from your data, and automate CX processes—while balancing the security considerations and risks inherent to technology-led service delivery. Bring your questions for a lively Q&A with our panelists.
Samuel W. Watters is a Policy Advisor in the Immediate Office of the Secretary at the U.S. Department of Health and Human Services, specializing in Medicare and health economics. He has extensive experience in reimbursement policy, digital health, AI, and patient safety. Previously, he served as Advisor and Chief of Staff at the Agency for Healthcare Research and Quality, where he directed the agency’s 21st Century Care initiative, and worked in the U.S. House of Representatives on health and related policy issues. He began his career in health innovation policy at the Bipartisan Policy Center and holds dual degrees in Policy Studies and Political Science from Syracuse University’s Maxwell School of Public Affairs.
Brian Epley serves as the Chief Information Officer at the U.S. Department of Commerce.
Brian was previously at the U.S. Department of Energy, where he served as the Principal Deputy Chief Information Officer (2022-24). Brian led the Office of the Chief Information Officer (CIO) and assisted the CIO in the formation of the office’s strategic direction for the protection and modernization of IT, cybersecurity, data usage, and digitization to serve the Department’s mission.
Mr. Washington works with stakeholders across USDA’s 17 component agencies and throughout Federal government to formulate Information Technology (IT) strategies and to develop policies that support IT budget formulation and execution, portfolio management, governance, IT operations and information security.
Mr. Washington continues to lead the IT Modernization changes at USDA to transform the Department into a facts-based, data-driven, and customer-focused organization.
Ali, a market research practitioner, leads research innovation for Qualtrics Edge, which comprises AI-powered tools and solutions, wrapped in human-powered services. With nearly 2 decades of market research experience, Ali spearheads thought leadership for Edge, guiding innovation pipeline for transformative research tools and supporting our legacy services business to deliver 10,000 projects per year.
Matisha Montgomery is the Chief Learning Officer at HUD and a joyful disruptor of the status quo in government. With nearly two decades of federal service and a background in I/O Psychology, she designs learning experiences that not only build skills but also build trust. She’s known for making workforce strategy actually strategic, translating data into action, and turning buzzwords into better workplaces. Matisha believes bureaucracy should never be boring—and she’s on a mission to prove it.
Karen Howard has led the IRS’s Office of Online Services since August of 2024, bringing over four decades of private-sector and entrepreneurial experience in retail, manufacturing, financial services and digital marketing to the federal government.
In her role, she oversees a team of 200+ federal and contracted subject matter experts responsible for transforming taxpayer interactions on IRS.gov, ensuring simplified access to tax information and enabling seamless digital interactions. Ms. Howard leverages her extensive Digital Experience Leadership to guide vision, strategy and operational excellence across four key divisions: Administrative Operations, Digital Products, IRS.gov Product Services and User Experience Services & Research.
Javier E. Inclán joined the National Science Foundation Office of Inspector General as the Assistant Inspector General for Management in May 2022. In this role, Dr. Inclán is responsible for the OIG’s budget planning and execution, procurement, human capital, IT operations, training, and other business operations. He also currently serves as Government Chair of the ACT-IAC Talent Community of Interest, and the Director of the Council of Inspectors General on Integrity and Efficiency (CIGIE) ECQ Review Board.
Dr. Amanda Barberio is a research psychologist serving as the Analysis Branch Chief at Air Force Recruiting Headquarters at Randolph Air Force Base in San Antonio, TX. She leads a team of operations research analysts and market research specialists to execute analytics required to recruit the next generation of Airmen and Guardians.
A strategic HR powerhouse with a knack for making complex transformations feel human, Jennifer brings over 20 years of experience synchronizing people, processes, and technology with organizational mission, values, and external influences--across government, healthcare, and education. With expertise in design thinking, change management, and customer experience, she has built and re-built HR shared service models, introduced large-scale HR technology solutions, and structured multi-tiered teams for sustainable success.
Paula Wagner is the Director of the Application Design and Delivery Office leading the State Department’s Enterprise Application Development, human centered design and Data Integration and Innovation, leveraging low code/no code development platforms, custom development, and legacy on-premise applications for State Bureaus as well as Embassies and Posts worldwide. Paula previously served as the Director of the Cloud Program Management Office delivering modernized cloud solutions to the Department of State.
Dr. Michelle Steimer serves as the lead social scientist for the Workforce and Resiliency Division of the Office of Field Operations, U.S. Customs and Border Protection. Her professional work is focused on workforce wellness, engagement, and development. Her areas of expertise also include first responder and military mental health, program evaluation, and engagement with rural communities.
Dr. Sydney Heimbrock works at the nexus of customer experience, human capital and process improvement to drive organizational transformation in government. As founding Executive Director of the Innovation Lab at OPM, she was an early leader in the Experience Management movement in government. She has served as the Federal government’s Chief Learning Officer, led government-wide Strategic Human Capital Management initiatives under the President’s Management Agenda, and helped developing countries build democratic institutions that provide social safety nets and fuel labor market growth.
Richard Ottley is the Regulated Solutions Engineer Leader, with over 15 years of experience working with public organizations to improve the way they serve employees and customers. He’s passionate about creating solutions and leveraging technology that make a real difference in delivering true outcomes. He has many extreme hobbies including flower farming and fruit growing.
