Whether you attended our previous session, Accelerating CX Success with Practical AI Applications, or you're joining us for the first time, this workshop takes a deeper dive into what AI truly means for financial institutions—and how to harness it effectively.
Led by Ilana Boyum, Qualtrics Lead FSI Solution Strategist and veteran XM practitioner, this intimate group discussion creates space for thought leadership, candid conversation, and real-world problem-solving. With limited spots available, you'll have the opportunity to engage directly with peers facing similar CX transformation journeys.
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What You'll Gain:Â
+ Strategic insight into how AI is reshaping Voice of Customer programs—and the diverse ways you can deploy it in your organization
+ Community connection with fellow financial services practitioners who understand your regulatory landscape and can help you navigate AI adoption together
+ Practical examples demonstrating how AI empowers your teams as a force multiplier, not a replacement
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Reserve your spot today and be part of the conversation shaping the future of CX in financial services.
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As a Lead Solutions Strategist for FSI at Qualtrics, Ilana, a veteran XM practitioner from the financial services industry, uses her more than 20 years of fintech experience and passion for Experience Management (XM) to help other organizations harness the power of well designed XM programs to help their businesses stand out as leaders. An innovator, she brings a unique perspective and dynamic approach to help businesses curate best in class experiences and speaks regularly on the responsible and effective use of cutting edge technologies in the XM space.